Shipping policy

Last updated: 27/06/2026

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed after [12:00 PM local time] are processed the next business day.
  • You will receive a shipping confirmation email with a tracking link once your order ships.

Shipping Speeds and Rates

  • Standard Shipping (5–12 business days):
  • Free Shipping: Orders over $80 ship free via Standard Shipping
  • Expedited options: Currently not offered

Delivery windows are estimates and begin after your order has been processed and shipped.

Shipping Areas

  • We ship to the contiguous United States.
  • Alaska, Hawaii, Puerto Rico, APO/FPO/DPO: [We currently do not ship to these addresses / Shipping available with extended delivery times of 7–15 business days and carrier-calculated rates at checkout.]
  • International shipping: [Not available / Available to the following countries: … with 7–20 business day delivery. Duties and taxes may apply.]

Order Tracking

  • Once shipped, you’ll receive an email with your tracking number and link.
  • Tracking updates may take up to 24 hours to appear.

Shipping Address Accuracy

  • Please ensure your shipping address is complete and correct. We aren’t responsible for delays or lost packages due to incorrect or incomplete addresses.

Delivery Issues

  • Delays: Carrier delays, weather, or high‑volume periods may extend delivery beyond 12 business days.
  • Marked “Delivered” but not received: Check with household members and neighbors, and wait 24–48 hours. If still missing, contact the carrier and then email us at [support email] with your order number.
  • Lost or damaged packages: Contact us within 7 days of the marked delivery date at [support email], including photos of damage and the packaging for claims.

Shipping Fees and Taxes

  • Shipping fees are non‑refundable once an order has shipped.
  • Applicable sales taxes are calculated at checkout. International orders may incur duties/VAT payable by the recipient.

Order Changes & Cancellations

  • We process orders quickly. To request a change or cancellation, contact [support email] within 1 hour of placing your order. If the order has already shipped, please refer to our Returns Policy.

Packaging

  • We use protective, recyclable materials whenever possible. Multiple items in one order may ship separately at no extra cost.

Holidays & Peak Periods

  • During peak seasons and holidays, processing and delivery may take longer. We post cutoff dates on our homepage and social channels.

Questions

  • Email us at icestickee.com